Shipping Policy

How Saintsofsummer orders are processed, shipped, and delivered.

Processing time

Ready-to-ship orders are processed within [READY-TO-SHIP PROCESSING TIME] business days. Preorder items ship on the estimated window listed on each product page — see the Pre-Order Policy. Processing time is the time it takes us to prepare and dispatch your order; it is separate from carrier transit time. Business days exclude weekends and applicable holidays.

Where we ship

We ship within the United States. If international shipping is available, it will be offered to your address at checkout; if your country does not appear at checkout, we do not currently ship there.

Shipping charges and methods

Available shipping methods and their charges are calculated and displayed at checkout before you pay.

Mixed orders ship in separate packages

Orders containing both ready-to-ship and preorder items ship separately, with a tracking number for each package, at no additional shipping charge for the split. See Mixed Orders & Split Shipping for full details.

Your address

You are responsible for entering a complete and accurate shipping address. If you spot an error, email support@saintsofsummer.us with your order number immediately — we can correct an address only before fulfillment begins, and cannot guarantee changes after that. Packages returned to us because of an incomplete, invalid, or refused address can be reshipped; a reshipping fee may apply where legally permitted, or the order may be refunded less original shipping.

Tracking

Every shipment comes with a shipping confirmation email containing a tracking number. Tracking may take 24–48 hours to update after the label is created.

Carrier delays

Once a package is with the carrier, transit times are estimates and delays can occur — weather, peak seasons, and carrier operations are outside our control. We do not guarantee delivery by any particular event, holiday, or travel date unless an express written guarantee is offered for a specific service.

Lost, stolen, damaged, or misdelivered packages

Inspect your delivery promptly. Report problems to support@saintsofsummer.us with your order number:

• Damaged or incorrect items: within 7 days of delivery, with clear photos of the item and packaging
• Tracking stalled: if tracking has not moved for 14 days
• Marked delivered but missing: within 7 days of the marked delivery date — check with household members, neighbors, and your carrier first; we will open a carrier claim and work with you in good faith on a resolution
• Returned to sender: we will contact you about reshipment or refund when it arrives back to us

We will always assist with carrier claims and will resolve confirmed errors on our part with a replacement or refund.

Customs, duties, and import charges

Where international shipping is offered, import duties, taxes, and customs fees are the recipient's responsibility unless collected at checkout, and customs processing can add delivery time beyond our control.

Your rights

Nothing in this policy excludes or limits rights that cannot be excluded under applicable law.

Contact

support@saintsofsummer.us