When does my order ship?
In-stock orders are processed within 2–4 business days, then dispatched with tracking. Preorder items ship on the estimated timeline listed on the product page — orders containing preorder items ship complete, once everything is ready. Full details are in our Shipping Policy.
Are products limited?
Yes. Every Saintsofsummer release is produced in a limited run. When a piece sells out, the run is closed — most pieces never return. If something you wanted is gone, join the email list for first word on future drops.
How do preorders work?
Preordering reserves your piece from a production run before it's made. You're charged at checkout, the product page shows the estimated ship window, and we email you if anything changes. See the Pre-Order Policy for the full picture.
What if my order has both ready-to-ship and preorder items?
They ship separately. Ready-to-ship items dispatch on their normal timeline — we don't hold them — and preorder items ship when their run is ready. You'll get a separate tracking number for each package, each shipping email lists exactly what's inside, and you're never charged extra shipping for the split. Full details in Mixed Orders & Split Shipping.
Can I cancel a preorder?
Yes — email support@saintsofsummer.us with your order number any time before production of your order begins, and we'll cancel for a full refund. After production begins, cancellation isn't guaranteed, except where required by law or where we've notified you of a delay and offered it. See the Pre-Order Policy.
How do returns work?
Request authorization from support@saintsofsummer.us within the return window shown in our Return & Refund Policy, before mailing anything back. Items must be unworn, unwashed, unaltered, and have their original tags and packaging. Refunds go to your original payment method after the return is received and inspected.
How should I choose a size?
Check the Size Guide and fit notes on each product page — our pieces are cut with specific fits (oversized hoodies, wide-leg denim). If you're between sizes, email us before ordering and we'll help you choose.
Do you restock?
Rarely. Limited runs are the point — restocks happen only when we decide a piece deserves a second run, and they're announced to the email and SMS list first. Signing up is the only reliable way to catch one.
What if my item arrives damaged?
Damaged or incorrect: email support@saintsofsummer.us within 7 days of delivery with your order number and clear photos of the item and packaging — confirmed issues are replaced where stock allows, or refunded in full. Lost in transit: contact us if tracking hasn't moved for 14 days. Marked delivered but missing: check with household members, neighbors, and your carrier, then contact us within 7 days and we'll open a carrier claim and work with you on a resolution.
How do I contact support?
Email support@saintsofsummer.us or use the form on the contact page. We respond within 1–2 business days — faster outside drop weeks.
Can I change my order?
Email us within 24 hours of ordering and we'll do our best — address corrections, size swaps where stock allows, or cancellation. Once an order enters processing, changes aren't guaranteed.
What payment methods are accepted?
All major credit and debit cards, plus accelerated wallets like Shop Pay, Apple Pay, and Google Pay. Available methods are shown at checkout. Payments are processed securely through Shopify — we never see or store your card details.
How long does shipping take?
Domestic orders typically arrive 3–7 business days after dispatch, depending on the carrier and your location. International delivery varies and can be extended by customs processing, which is outside our control. You'll get a tracking number the moment your order ships.