Return & Refund Policy

This policy explains how returns, refunds, exchanges, and store credit work at Saintsofsummer. Nothing in this policy limits consumer rights that cannot be waived under applicable law.

Return window

You may request a return within [RETURN WINDOW IN CALENDAR DAYS] calendar days of the date your order is delivered. Requests received after the window closes are not eligible.

Condition requirements

Returned items must be unworn, unwashed, unused, and unaltered, free from odors, stains, fragrance, deodorant marks, and pet hair, with all original tags attached and original packaging included. Items that show wear, washing, damage, alteration, or the conditions above are not eligible for return and may be refused.

Return authorization is required

Email support@saintsofsummer.us with your order number before sending anything back. We will confirm eligibility and provide the return address and instructions. Returns sent without prior authorization may be refused or returned to the sender.

Return shipping

Customers are responsible for return shipping costs unless the return is the result of our error — a damaged, defective, or incorrect item. Original shipping charges are nonrefundable unless we made an error or a refund of shipping is required by law. We recommend using a tracked shipping service: lost, stolen, or damaged return shipments remain the sender's responsibility until they are received by us, and claims for a lost return must be raised with your shipping carrier.

Inspection and refunds

Refunds are issued only after the returned item has been received and inspected. If approved, the refund is issued to your original payment method within 5–10 business days of approval. Your bank or card issuer may require additional time to display the credit. If a return does not meet the requirements above, we may decline the refund and offer to ship the item back to you.

Refunds, store credit, and exchanges

A refund returns payment to your original payment method. Store credit, where offered, is issued as a gift card and does not expire except as permitted by law. An exchange for a different size is available only while replacement stock lasts — limited runs mean exchanges cannot be guaranteed; where an exchange is unavailable, an approved return is refunded instead.

Final-sale items

Gift cards, giveaway and promotional items, and items clearly marked "final sale" on the product page at the time of purchase are not eligible for return or exchange. Discounted sale items are returnable unless marked final sale.

Footwear

For hygiene reasons, slides and other footwear are eligible for return only if unworn, tried on indoors only, and returned in the original box in resalable condition.

Preorders

Preorder purchases are covered by this policy once delivered, and by the Pre-Order Policy before shipment — including cancellation rights before production and your options if a preorder is delayed.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or is not what you ordered, email support@saintsofsummer.us within 7 days of delivery with your order number and clear photos of the item and packaging. Confirmed claims are resolved with a replacement where stock allows, or a full refund including original shipping. This applies regardless of any final-sale designation.

Our rights and yours

We reserve the right to refuse returns that do not satisfy the requirements in this policy. Nothing in this policy affects consumer rights that cannot legally be waived in your jurisdiction.

Contact

support@saintsofsummer.us — include your order number. Return address provided with your return authorization: [RETURN ADDRESS].